Helping you get the most from your statement
When your statement arrives, you may want to consider your future plans and review if you’re on track to achieve your goals.
Here you’ll find help managing your account online plus useful information that could help you make the most of your plan with Scottish Friendly.
Quick links...
A guide to your statement
Your ISA statement helps you stay informed and in control of your investment and helps you monitor your progress towards your saving goals.
We aim to make your statement simple and easy to understand. However, if you'd like some extra information, our video could help you get the most from your statement.
Make life easier with My Plans
When it comes to managing your money, we're here to help make things a little easier.
Did you know you can manage your account online with My Plans? If you haven't already registered you'll need your Client Reference and Policy Number, both of which are contained in your statement.
Our video guides will show you all you need to know.
Already using My Plans and need help logging in? Check out our trouble-shooting FAQs.
What if there's uncertainty in the market?
It’s completely normal for the value of your investments to rise and fall over time. These changes don’t mean you’ve “lost” money; they simply reflect how investments behave day‑to‑day.
Short‑term changes don’t define long‑term outcomes
Market movements can feel unsettling, especially when you’re looking at your statement in black and white. But unless you’re planning to withdraw money right now, these changes are simply part of the natural investment journey.
You only ‘lock in’ a loss if you withdraw at the wrong time
An ISA value that has dipped on the day your statement was produced is just a snapshot. If you stay invested, your plan has the chance to benefit when markets recover - something they have historically done again and again.
Stay focused on long-term goals
A significant factor in investing success is time spent in the market, not reacting quickly to short-term changes. Staying focused on your long-term goals can give your money the best chance to grow.
Stock market investments can go down as well as up, and you could get back less than you invest. Capital at risk.
Understanding market volatility
We’ve put together a short explainer video that breaks down market volatility in simple terms, and could help you understand what it really means when the market moves.
Making sense of money
Explore our Insights articles on investments, savings and money management to help you stay informed and in control of your finances.
Statement FAQs
Below we’ve collated some of the most common questions people ask when their statement arrives. They cover the My Plans experience as well as guidance to help you avoid acting too quickly on short‑term market changes.
Get in touch
Our Glasgow-based Customer Service team is available to help you. Find out how to email us, write to us or speak directly to a member of the team below. Whatever your query, we'll provide a friendly greeting and our best customer care.
Phone
Call us on (UK) 0333 323 5433 or (Eire) 3531 800 816 736.
Phone lines are open Monday to Friday, 8.30am to 5.30pm.
For your protection, calls may be monitored and recorded.
Write
Scottish Friendly Assurance Society Ltd
Galbraith House
16 Blythswood Square
Glasgow
G2 4HJ
