We're here to help you

We're here to help through the difficult times as well as the good. From looking after your investments to looking after you.

Here you'll find support information, friendly guides, frequently asked questions, and contact details for our friendly Glasgow based customer services team.

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Support info

Support information when you might need more help

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Friendly guides

Guides to saving and investing, and ISAs

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FAQs and contact

A link to FAQs and how to get in touch

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Supporting you when you need it most

Below we've listed some of the common situations where our customers might need more support. Please click the links to see the help available.

Accessibility

We want to make sure that everyone has equal access to all our online services. Here, you’ll find the information you need to use our websites – whatever your needs.

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Bereavement

Losing a loved one can be devastating. If you have to deal with the practicalities as well as your own grief, it can feel overwhelming. We can’t ease the pain but we can help lighten your load.

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Money worries

Sudden changes to your circumstances can have a big impact. We're here to help and can provide some information, giving you the support you may need.

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Alternative ways to manage your account

Making changes to your account by phone or by post isn’t always possible for everyone. We've alternative options available to make your account or policy accessible.

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Protect yourself against fraud and scams

Scams can come in many forms. Learn how to recognise a scam, how to protect yourself and what you can do if you think you have been targeted.

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Pension scams

Pension scams are increasing. Here's some information that could help you.

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Investment scams

Investment scams are on the rise. Here's some information that could help you.

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Staying safe online

The security of your personal and financial information is key. Here’s what we do to keep your details safe when applying online.

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Here to support you

Whether you're living with a physical or mental illness, a disability, or your situation has changed and you need help managing your account, we will do our best to help.

We can also show you where to go for support we can’t offer. Please click the links to see the help available.

Mental health

If money worries are affecting your mental health or existing issues are making it difficult to manage your account, please get in touch. We're also here to help if you'd like to contact us on behalf of someone who can't do so themselves.

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Physical illnesses and disabilities

We have extra support available for customers who have a physical illness or a disability that affects their ability to access or manage their account.

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Domestic and financial abuse

Financial abuse can happen to anyone, whatever their age or gender. It is more common that you may think and can take many forms.

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Managing someone else's account

If you, or someone you know, could benefit from a trusted friend or family member's support managing your account, please get in touch.

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Some other help that's available to you

Here are some other situations where you may find the support available to be helpful.

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Friendly guides

Check out our free friendly guides. They’re available online and downloadable.

Guide to Saving & Investing

Ready to take charge of your financial future? Our friendly guide is here to help make sense of saving & investing, no matter your goals in life.

View guide to Saving & Investing

Guide to ISAs

New to ISAs or simply looking to refresh your knowledge? Our guide could help break down some of the essentials of ISAs, which could help you make informed decisions for your financial future.

View guide to ISAs

Guide to Junior ISAs

Planning for your child's financial future? Our detailed guide to Junior ISAs could help walk you through some of the basics, benefits and how to get started on this long-term savings & investment journey.

View guide to Junior ISAs

Got a question?

We can help. You may be able to find the answer in our FAQs.

Visit our FAQs

Get in touch

Our Glasgow-based Customer Service team is available to help you. Find out how to email us, write to us or speak directly to a member of the team below. Whatever your query, we'll provide a friendly greeting and our best customer care.

Phone

Call us on (UK) 0333 323 5433 or (Eire) 3531 800 816 736.

For Canada Life customers 0330 135 9539.

Phone lines are open Monday to Friday, 8.30am to 5.30pm.

For your protection, calls may be monitored and recorded.

For Mobius Life customers, please call 01733 353405, Monday to Friday, 9.30am to 4pm.

Email

Contact form

Write

Scottish Friendly Assurance Society Ltd
Galbraith House
16 Blythswood Square
Glasgow
G2 4HJ

Proud to be a mutual

Scottish Friendly isn’t just another financial services provider. We’re a mutual. Your interests are ours.

That’s because, unlike most financial organisations, we don't have shareholders to pay. You’re what matters most.

Plus, we’re not just friendly to our customers. We’re friendly to our communities and the world around us.

Guide to mutuals Our awards Our community involvement