Helping families since 1862We're trusted by over 854,000 members£4.4 billion in assets under management

Essential maintenance - you may be unable to access your account or our application process from 7am on Saturday 3rd October until 2pm on Sunday 4th October. We apologise for any inconvenience.

We're here to help you

We're here to help through the difficult times as well as the good. From looking after your investments to looking after you.

Here you'll find support information, friendly guides, frequently asked questions, and contact details for our friendly Glasgow based customer services team.

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Support info

Support information when you might need more help

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Friendly guides

Guides to saving and investing, and ISAs

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FAQs and contact

A link to FAQs and how to get in touch

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Supporting you when you need it most

Below we've listed some of the common situations where our customers might need more support. Please click the links to see the help available.

Accessibility

We want to make sure that everyone has equal access to all our online services. Here, you’ll find the information you need to use our websites – whatever your needs.

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Bereavement

Losing a loved one can be devastating. If you have to deal with the practicalities as well as your own grief, it can feel overwhelming. We can’t ease the pain but we can help lighten your load.

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Money worries

Sudden changes to your circumstances can have a big impact. We're here to help and can provide some information, giving you the support you may need.

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Alternative ways to manage your account

Making changes to your account by phone or by post isn’t always possible for everyone. We've alternative options available to make your account or policy accessible.

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Protect yourself against fraud and scams

Scams can come in many forms. Learn how to recognise a scam, how to protect yourself and what you can do if you think you have been targeted.

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Pension scams

Pension scams are increasing. Here's some information that could help you.

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Investment scams

Investment scams are on the rise. Here's some information that could help you.

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Staying safe online

The security of your personal and financial information is key. Here’s what we do to keep your details safe when applying online.

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The Tracing Group

The Tracing Group (TTG) complete tracing on Scottish Friendly's behalf. If you receive a letter from The Tracing Group, please be assured that this correspondence is genuine and is not a scam.

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Here to support you

Whether you're living with a physical or mental illness, a disability, or your situation has changed and you need help managing your account, we will do our best to help.

We can also show you where to go for support we can’t offer. Please click the links to see the help available.

Mental health

If money worries are affecting your mental health or existing issues are making it difficult to manage your account, please get in touch. We're also here to help if you'd like to contact us on behalf of someone who can't do so themselves.

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Physical illnesses and disabilities

We have extra support available for customers who have a physical illness or a disability that affects their ability to access or manage their account.

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Domestic and financial abuse

Financial abuse can happen to anyone, whatever their age or gender. It is more common that you may think and can take many forms.

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Managing someone else's account

If you, or someone you know, could benefit from a trusted friend or family member's support managing your account, please get in touch.

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Some other help that's available to you

Here are some other situations where you may find the support available to be helpful.

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Friendly guides

Check out our free friendly guides. They’re available online and downloadable.

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Guide to Saving & Investing

Ready to take charge of your financial future? Our friendly guide is here to help make sense of saving & investing, no matter your goals in life.

View guide to Saving & Investing

Guide to ISAs

New to ISAs or simply looking to refresh your knowledge? Our guide could help break down some of the essentials of ISAs, which could help you make informed decisions for your financial future.

View guide to ISAs

Guide to Junior ISAs

Planning for your child's financial future? Our detailed guide to Junior ISAs could help walk you through some of the basics, benefits and how to get started on this long-term savings & investment journey.

View guide to Junior ISAs

Got a question?

We can help. You may be able to find the answer in our FAQs.

Visit our FAQs
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Get in touch

Our Glasgow-based Customer Service team is available to help you. Whatever your query, we'll provide a friendly greeting and our best customer care.

General enquiries

Lines are open 8.30am-5.30pm, Monday to Friday (excluding bank holidays).

Calls may be monitored for quality and feedback purposes.

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Ex-Fidelity pension customers

For queries relating to your transferred Fidelity pension:

Lines are open 8.30am-5.30pm, Monday to Friday. Excluding bank holidays. Calls may be monitored for quality and feedback purposes.

Ex-Canada Life customers

For queries relating to Canada Life customers:

Lines are open 8.30am-5.30pm, Monday to Friday. Excluding bank holidays. Calls may be monitored for quality and feedback purposes.

Ex-Mobius Life customers

For queries relating to Mobius Life customers:

Lines are open Monday to Friday, 9.30am to 4pm. Excluding bank holidays. Calls may be monitored for quality and feedback purposes.

Proud to be a mutual

Scottish Friendly isn’t just another financial services provider. We’re a mutual. Your interests are ours.

That’s because, unlike most financial organisations, we don't have shareholders to pay. You’re what matters most.

Plus, we’re not just friendly to our customers. We’re friendly to our communities and the world around us.

Guide to mutualsOur awardsOur community involvement