With Profits & Channel Island mailing
The following table provides an overview of the products excluded from the With Profits and Channel Island mailing, as well as information on eligibility criteria and categorisation.
scroll to view
| Output | |
| Policies excluded from mailing data extract | IB Products Open and closed partners |
| Mailing Recipient | Registered Contact, if no registered contact, registered owner has been used. |
| Policy Status Criteria | Status is not: -Inactive -Pending -Out of Force -Pending out of force -Closed -Deceased |
| My Plan TISA & Junior ISA policy investment value | Only policies with holding >£0 in the With-Profits fund |
| My Plan TISA / Junior ISA polices | Categorised as non-contractual in all instances, with the exception of the following ISAs which are treated as Contractual premium policies as the product has only the With Profits fund option to invest in:- - My Sovereign ISA - Bonus ISA - LANMAS ISA |
| Vulnerable Customers | A CRM review has taken place to determine appropriateness of the following vulnerable customers receiving a postal mailing. The following groups identified will not be mailed, however, the letter PDF will be stored within the customer correspondence tab on Sonata and available digitally. - Domestic Abuse - Relationship breakdown - Adoption |
| Communications eligibility is determined at customer level not policy level | Only a single communication record shall be created, regardless of the number of policies held. If the customer holds multiple eligible policies and at least one policy meets the With-Profits eligibility criteria, the customer is allocated the With-Profits communication, which takes precedence over the non With-Profits communication variant. |
| Large print / accessible communication format | Customers requiring large print format are identified and will receive large print communications. |