If you've lost your My Benefits card and need to order a replacement call our Customer Contact Centre on 0333 323 5433 to arrange a new card.
To view what discounts and offers are available to you with your My Benefits card, go to the Friendly Benefits website and log in with your registered email address and password.
Each offer will tell you how to obtain the discount.
1. Go to the Friendly Benefits website
2. Click on 'Register' in the bottom right hand corner of the 'Log in' panel
3. Submit your 'Client reference number' found on your My Benefits card
4. Enter the 'Scheme ID Number' found on the letter issued with your My Benefits card
5. Fill in the rest of your details including choosing a password
6. Enter your preferred town / city and select the categories that interest you
7. Confirm you are not a robot
8. Click 'Register'
An email will then be sent to your registered email address to confirm your My Benefits card has been registered.
To receive a My Benefits card, you need to register for My Plans to manage your policies online and opt in for a paperless account. Your My Benefits card will then be automatically sent to you in the post.
New to My Rewards
New customers to My Rewards need to register for an account on our Friendly Rewards website before being able to select a reward.
1. On the Friendly Rewards website enter your 16 digit unique reward code printed on your My Rewards card
2. Follow the instructions to register for a Friendly Rewards account
3. Log in to the website using the registration details you provided during registration
4. Select your chosen retailer gift card or voucher code
Your chosen reward will then be dispatched to you.
Current My Rewards customers
If you've previously registered with the Friendly Rewards website, you can add a new My Rewards card to your Friendly Rewards account
1. Click 'Log in now' beside 'Already registered?' on the Friendly Rewards website
2. Under the 'My Account' tab, click on the 'add another code link
3. Enter your new 16 digit unique reward code printed on your My Rewards card
4. Select your chosen retailer gift card or voucher code
Your chosen reward will then be dispatched to you.
Any problems, please contact us.
Lump sum payments - remain invested for 6 months. Then we'll send your vouchers within 28 days.
Monthly payments - make 6 regular qualifying monthly payments. Then we'll send your vouchers within 28 days.