Important documents for With-Profits customers​

Scottish Friendly and OneFamily are proposing to merge to create a single member-owned mutual, operating under the group name of OneFamily from early 2027, which means the transfer of your policy and we wanted to share with you more details on the transfer.​

The merger aims to provide strategic growth and long-term benefits for members. ​

We’ve set out below some milestones and documents that you may find helpful.​

Key milestones​

  • Report by an independent actuary​ reviewing the merger

  • Approval by vote of OneFamily’s members and Scottish Friendly’s delegate members at a Special General Meeting​

  • Approval by the relevant regulators​

  • Completion of the legal process for a transfer to take place​

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Get in touch

As we progress towards the proposed merger effective date, we will be updating this page with further details and information. For any further questions, our Customer Service team is available to help you. 

Find out how to email us, write to us or speak directly to a member of the team below. Whatever your query, we'll provide a friendly greeting and our best customer care.

Call us

(Channel Isles & International) ​

+44 141 483 5954

(UK) 0141 483 5954

Lines are open 8.30am-5.30pm, Monday to Friday. 

Calls may be monitored for quality and feedback purposes.

Email us

Send us a message with your questions or feedback:

Email us: [email protected]

Write to us

Scottish Friendly Assurance Society Ltd

Galbraith House

16 Blythswood Square

Glasgow

G2 4HJ